Refund Policy

Last updated: January 2026

1. Digital Product Nature

KanjiOS is currently free to use. This policy applies to previous paid purchases or any existing subscription records managed before the free-use change.

2. Satisfaction Guarantee

14-Day Refund Window: If you made a previous paid purchase, you may request a full refund within 14 days of your purchase date. No questions asked.

3. How to Request a Refund

Refunds are processed through Paddle, our Merchant of Record. To request a refund:

4. Refund Eligibility

Eligible for refund:

  • First-time purchases within 14 days
  • Technical issues preventing access to features included with your purchase at the time
  • Accidental duplicate purchases

Not eligible for refund:

  • Requests made after 14 days from purchase
  • Previous refund already granted on your account

5. Subscription Cancellation

If you still have an active historical subscription, you may cancel it at any time:

  • Access continues until the end of your current billing period
  • No partial refunds for unused time after the 14-day window
  • Your local data remains accessible on your device

6. Processing Time

Approved refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

7. Currency and Exchange Rates

Refunds are issued in the original currency of purchase. Exchange rate fluctuations may affect the final amount received.

8. Contact Us

If you encounter any issues with the Service, please reach out at contact@kanjios.com. We may be able to resolve the problem before you need a refund.

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